Features

Everything your knowledge team needs

From rough employee notes to polished, published KB articles - AI, editorial workflow, multi-channel capture, and gamification built in.

Capture

Every channel your team already uses

Employees shouldn't have to change their workflow to contribute. WikiFlow meets them where they are.

⌨️

Web Form

Type or paste rough notes directly. No formatting, no structure required - just what you know.

📄

File Upload

PDF, Word, Excel, PowerPoint, screenshots, voice notes (MP3/M4A), screen recordings. AI extracts everything.

📧

Email Forward

Forward any email to your team's WikiFlow address. AI strips reply chains and creates a submission automatically.

💬

Slack

Type /wikiflow in any channel. Confirmation and ticket link returned instantly.

💼

Microsoft Teams

Bot command in any Teams channel or chat. Adaptive Card confirmation. No browser required.

🎤

Voice Dictation

Tap and speak. Whisper AI transcribes it in seconds. Works in any browser on any device.

🤖

Voice Agent

AI interviews your expert with 6 guided questions. 5-minute conversation becomes a complete article.

🖥️

Screen Recording

Record your screen and commentary. AI transcribes and creates a step-by-step procedure automatically.

AI Engine

Your style. Your rules. No prompts.

15 configurable style parameters - tone, formality, reading level, audience, structure, length - translate into precise AI instructions. Customers set dropdowns, not prompts.

✓ 6-layer prompt: platform → tenant → team → context → task → content

✓ GPT-4o + Claude Sonnet with auto-fallback if one fails

✓ One-click actions: shorten, simplify, make technical, translate

✓ [VERIFY] flags for uncertain facts - editors know what to check

✓ AI usage tracked against plan quotas with live usage bar

// 6-layer prompt assembled at runtime
Layer 1: Platform requirements
Layer 2: Tenant style profile
  tone: professional
  level: standard reading
Layer 3: Team override
  jargon: encourage
Layer 4: Article context
Layer 5: Output: HTML · Flag [VERIFY]
Layer 6: Employee's raw content

Workflow

Two modes. One platform.

Configure each team independently - KB editors for quality control, or empowered teams that self-serve with AI and manager approval.

🔒 Gated

For teams with specialist editors

Employee submits rough content

AI rewrites in house style

KB Editor reviews the draft

SME verifies (optional)

Published to all destinations

⚡ Empowered

For autonomous, high-volume teams

Employee submits rough content

AI rewrites in house style

Employee refines with AI tools

Manager approves

Published automatically

Publishing

Publish once. Reach everywhere.

One approved article goes to every configured destination simultaneously. No copy-paste, no manual reformatting.

Internal KB

All plans

Zoho Desk KB

All paid

Confluence Cloud

Growth+

Salesforce Knowledge

Growth+

Zendesk Help Center

Growth+

Zapier (any tool)

Growth+

Engagement

Make contributing feel rewarding

Points, levels, badges, and quarterly leaderboards turn knowledge sharing from a chore into something employees actually want to do.

⭐

Points System

Submit (+5), publish (+20), 5-star ratings (+10), sprint bonus (+15). Every contribution earns.

🏆

Quarterly Leaderboard

Resets each quarter so everyone has a chance to compete. All-time points never reset.

🏅

14 Badges

First Submission, Speed Publisher, Sprint Champion, Perfect Article, Knowledge Legend, and more.

🏃

Sprint Topics

Monthly challenges: set a topic, employees earn bonus points for contributing on that theme.

Everything your knowledge team needs

Ready to capture your team's knowledge?